Wrote Ticket Rep

OK. So I know it will fall on deaf ears, but I contacted ticket sales and my individual ticket rep.

So this is what I wrote. Pardon any english or spelling mistakes:



I have been a season ticket holder since day 1. Our account number is XXXXX. It's been years of highs and lows, but we've stuck with them thru them all. The last few years have been hard for sure. I do appreciate the changes like elevators and more ushers, but let's be honest, the product on the field is the biggest issue.



I've been very impressed with current ownership with their decisive actions on relieving the head coach and general manager. It was clear that they were listening to the fans. I didn't know a single person who didn't agree with those moves. Now we are looking at a new GM and coach. I like Coach Mularky. He seems like a stand up guy. But if he is hired, it might be the first time I've ever considered letting my PSL's and tickets go. We have been one of the worst teams on the field for a number of years. If they go with in house hires for both positions, the outcry will be enormous by the fans. I know that any franchise can't run it based on whim of the online fan community, but I would hope those who are making decisions would atleast take a gander of the online forums, social media, etc. to guague the temperature of the fans. As an active member of that community, I can promise if there isn't new blood in both the GM and HC position, it will be received very, very poorly and personally, I will have to sit down with my family to discuss if it is worth keeping pouring money into season tickets. A hire of the interim coach with a poor W/L record (not just with the Titans) and the hiring of any in-house staff that was part of poor free agent signings and draft picks overall would likely cost me to give up my tickets.


I've always been a blue-eyed optimist with the Titans and have defended moves in the past. Most fans I talk to expect the new Titan ownership to just hire say Mr. Benningfield and Mr. Mularky to fill the open positions. It's sad that they expect the lowest expectations. We should strive for better.


Thanks for letting me vent. I know that none of this will make it past the ticket or customer service department but I'm feeling a bit helpless and nervous about this new situation and needed to atleast feel like my opinion counts, even if the leadership of the team won't see it.


Thank You,



My name





I got a pretty quick response from my ticket rep. I've deleted his name just because he doesn't need it published. Here's the response:





Hello Jeff,


Thanks for reaching out to us, sir. I see you’ve been in touch with one of my colleagues earlier via our online chat service, but I appreciate you getting in touch with me as well.


We certainly understand where you, fellow season ticket members, and Titans fans are coming from in terms of the organization, team and pending new GM and head coach. Trust me when I say it is not at all difficult to gage how our season ticket members feel about the issues you mentioned. Mrs. Adams Struck and Mr. Underwood are well aware of the current climate. They understand this completely and are fully focused on finding the best possible candidates to fill the aforementioned positions. You can trust Mr. Underwood is doing quite literally everything possible in effort to get our team back where we need to be.


We greatly appreciate your support as a season ticket member and look forward to brighter days in the future. This will be a very big and important offseason and pending 2016 for us and we look forward to having you here to support us.


If you do need anything ticket related in the future please do not hesitate to get in touch with me—I am happy to lend a hand.


Here’s to big things in 2016!

(Ticket Rep)





Again...I know it says nothing and will mean nothing, but atleast they responded.

 

Personally, I don't think it is that dysfunctional. I think since the new group took over they've made good moves. But alot depends on the GM and Coach hire.